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Co-owner, Joan Webb joined the business in 1987. She is head of the sales team and has a passion for customer service and satisfaction. Her experience within the business means she has extensive product knowledge and prides herself on her organisational skills. Joan has a warmth and rapport with our customers that shines through.
The son of Howard and Joan, joined the family business in 2007. He is General Manager and looks after sales, delivery and warehouse management as well as being head of the buying team. Neil has extensive product knowledge of all our ranges and is happy to help with any customer queries.
The daughter of Howard and Joan, joined the family business in 2006. She has a passion for interior design and dresses all of the store displays. Rebecca also has a detailed product knowledge of our ranges and is adept at suggesting which products co-ordinate well together and discussing design ideas with our customers.
Company founder, Howard Webb started the business in 1974 as a re-upholstery Service in Mill Street Crewe. Howard now mainly focuses on the company accounts and website development, however with product knowledge and customer service that comes with over 40 years experience, he will be happy to help you with your query!
This was introduced as service to help the customer that finds the carrier service unsuitable. Click and collect allows the customer to collect from our store (or other location points) anytime during our business hours Monday to Saturday 9am to 5pm. It may be possible for after hours collection by arrangement. This is of course a free service.
We can arrange for a courier to deliver your goods. Please note this is a door step service where they will offer delivery between 8am and 6pm, so you may need to make additional arrangements on the day of delivery. Once we have confirmed the availability we will contact you to arrange the delivery date. If you have any specific delivery requirements please contact us to discuss them.
Delivery Costs are calculated by the weight of your parcel and the area to which we are delivering to.
We operate our own delivery vehicle and all the team are employed directly by us, based at our distribution centre. As soon as your goods arrive we will contact you personally to arrange a day to deliver at your convenience. We can offer you AM or PM and even work around the school runs. We will deliver the furniture to the room you require, unpack the furniture and remove the packaging. If you wish, the team can then run through how any technical parts operate.
Delivery Costs are calculated by the weight of your parcel and the area to which we are delivering to.
Some of our ranges have a variety of options for you to select from. For example when choosing a bed you will need to select the size and drawer options (if applicable), other ranges will have a variety of wood colours, handles and fabric colours to select from. The selection process is easy, but if you do have any queries, please call us on 01270 629296.
We accept most debit and credit cards and payment via PayPal. The card must be associated with the customers address, so care must be taken if you have recently moved house.
If you need to order and send items to multiple addresses, please place a separate order for each address. For more information on costs and where we can deliver to, click on the Delivery Zone Information button on the checkout page.
Any stock item will be despatched within 2-5 working days of order date. The lead time on all to order items will vary between 4-12 weeks depending on the product. We will inform you of any delays immediately and you will be entitled to a full refund if the timescale is not acceptable.
Footstool Promotion
Our Nantwich furniture showroom is proud to present the Otis swivel accent range, a collection that masterfully blends comfort with contemporary design. These fabric armchairs are a testament to modern living, offering a sophisticated touch to any room. Each piece in the Otis range is distinguished by its smooth, 360-degree swivel function, providing both convenience and an element of playful elegance.
Upholstered in a wide selection of different fabrics, these armchairs can be perfectly chosen to complement the rest of your décor and other pieces from the Otis range. They invite you to sink in and relax, with a thoughtful design that ensures ample back support and a plush seating experience. Ideal for unwinding after a long day or for adding a stylish, yet functional, focal point to your living space, we invite you to visit our Nantwich showroom to experience the unique charm and exceptional comfort of the Otis swivel accent range for yourself.
All measurements are approximate.
Width: 85cm (33.5.inches)
Height: 97cm (38.2.inches)
Depth: 87cm (34.3.inches)
More products in the range
Otis Fixed Cuddler Chair
MRP
From £1409
From £1089
From £1039
Otis Ultimate Cuddler Chair
MRP
From £2169
From £1669
From £1609
Otis Static Chair
MRP
From £1219
From £939
From £899
Otis Ultimate Chair
MRP
From £1999
From £1539
From £1479
Additional products from the Otis range
Otis 3 Seater Fixed Sofa
MRP
From £1949
From £1499
From £1439
Otis 3 Seater Ultimate Recliner
MRP
From £3529
From £2719
From £2609
Otis 2 Seater Fixed Sofa
MRP
From £1739
From £1339
From £1289
Otis 2 Seater Ultimate Recliner
MRP
From £3299
From £2539
From £2439
Otis Corner Group
Call 01270 629296 for best price
Otis Designer Stool
Call 01270 629296 for best price
Otis Storage Stool
Call 01270 629296 for best price
GOOGLE REVIEWS - CLICK HERE TO SEE ALL
cecilia bridges
2 years ago 
What can I say. Excellent service from this gem of a store. Their customer service is the best we have ever received. We experienced an issue, absolutely not of Webb House's making. The resolution of [read more] which could not have been better. Exceptional.
Do not hesitate to buy from this family company.
Gary is an amazing member of their team, he is brilliant to deal with, he gave us unbelievable service. Friendly, knowledgeable, fabulous. Hope he's is appreciated. Such an asset to the store.
Chloe Smith
3 months ago
Gary is an absolute asset to the webb house team and a true credit to the company. From the moment you walk in, he makes the whole experience feel easy, welcoming, and genuinely enjoyable. His knowled [read more]ge of the products is outstanding, and he takes the time to really understand what you’re looking for.
What really sets Gary apart is how he consistently goes above and beyond. Whether it’s offering thoughtful recommendations or ensuring every detail is just right, his level of care and professionalism is second to none.
It’s rare to come across someone so dedicated, approachable, and passionate about what they do. Gary doesn’t just sell furniture—he creates a great customer experience from start to finish. Highly recommended!
Chloe & Jack - Shavington
Glynis Humphreys
2 years ago
Outstanding customer service from Gary this morning. Very informative - nothing was to much trouble. Service with a smile too. A credit to his company.
