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Co-owner, Joan Webb joined the business in 1987. She is head of the sales team and has a passion for customer service and satisfaction. Her experience within the business means she has extensive product knowledge and prides herself on her organisational skills. Joan has a warmth and rapport with our customers that shines through.
The son of Howard and Joan, joined the family business in 2007. He is General Manager and looks after sales, delivery and warehouse management as well as being head of the buying team. Neil has extensive product knowledge of all our ranges and is happy to help with any customer queries.
The daughter of Howard and Joan, joined the family business in 2006. She has a passion for interior design and dresses all of the store displays. Rebecca also has a detailed product knowledge of our ranges and is adept at suggesting which products co-ordinate well together and discussing design ideas with our customers.
Company founder, Howard Webb started the business in 1974 as a re-upholstery Service in Mill Street Crewe. Howard now mainly focuses on the company accounts and website development, however with product knowledge and customer service that comes with over 40 years experience, he will be happy to help you with your query!
This was introduced as service to help the customer that finds the carrier service unsuitable. Click and collect allows the customer to collect from our store (or other location points) anytime during our business hours Monday to Saturday 9am to 5pm. It may be possible for after hours collection by arrangement. This is of course a free service.
We can arrange for a courier to deliver your goods. Please note this is a door step service where they will offer delivery between 8am and 6pm, so you may need to make additional arrangements on the day of delivery. Once we have confirmed the availability we will contact you to arrange the delivery date. If you have any specific delivery requirements please contact us to discuss them.
Delivery Costs are calculated by the weight of your parcel and the area to which we are delivering to.
We operate our own delivery vehicle and all the team are employed directly by us, based at our distribution centre. As soon as your goods arrive we will contact you personally to arrange a day to deliver at your convenience. We can offer you AM or PM and even work around the school runs. We will deliver the furniture to the room you require, unpack the furniture and remove the packaging. If you wish, the team can then run through how any technical parts operate.
Delivery Costs are calculated by the weight of your parcel and the area to which we are delivering to.
Some of our ranges have a variety of options for you to select from. For example when choosing a bed you will need to select the size and drawer options (if applicable), other ranges will have a variety of wood colours, handles and fabric colours to select from. The selection process is easy, but if you do have any queries, please call us on 01270 629296.
We accept most debit and credit cards and payment via PayPal. The card must be associated with the customers address, so care must be taken if you have recently moved house.
If you need to order and send items to multiple addresses, please place a separate order for each address. For more information on costs and where we can deliver to, click on the Delivery Zone Information button on the checkout page.
Any stock item will be despatched within 2-5 working days of order date. The lead time on all to order items will vary between 4-12 weeks depending on the product. We will inform you of any delays immediately and you will be entitled to a full refund if the timescale is not acceptable.
Footstool Promotion
Discover the ultimate in comfort and style with the Otis cuddler chair range, a superb addition to our furniture showrooms in Nantwich. Designed to offer a generously proportioned seating experience, the Otis cuddler chair is perfect for those who love to curl up and relax. Its unique design provides ample space for one to truly sink in, making it an ideal choice for unwinding after a long day. This range also includes the ultimate recliner, available and listed separately on our website.
Crafted with quality and durability in mind, these chairs boast a robust hardwood frame, guaranteed for 25 years, and sumptuous upholstery. You'll find the Otis range available in lots of different fabrics and leg options, allowing you to seamlessly integrate it into your existing decor, whether your style is modern or traditional. Experience exceptional support with premium foam seat cushions with a fibre wrap, luxury foam lumbar and headrest with a fibre wrap, and seats sprung by high gauge serpentine springs. For an extra touch of indulgence, some models also feature luxury feather fill cushions. Visit our Nantwich showrooms today to experience the inviting comfort and exceptional design of the Otis cuddler chair range for yoursel
All measurements are approximate.
Width: 117cm (46.1.inches)
Height: 96cm (37.8.inches)
Depth: 96cm (37.8.inches)
More products in the range
Otis Ultimate Cuddler Chair
MRP
From £2169
From £1669
From £1609
Otis Static Chair
MRP
From £1219
From £939
From £899
Otis Swivel Accent
Call 01270 629296 for best price
Otis Ultimate Chair
MRP
From £1999
From £1539
From £1479
Additional products from the Otis range
Otis 3 Seater Fixed Sofa
MRP
From £1949
From £1499
From £1439
Otis 3 Seater Ultimate Recliner
MRP
From £3529
From £2719
From £2609
Otis 2 Seater Fixed Sofa
MRP
From £1739
From £1339
From £1289
Otis 2 Seater Ultimate Recliner
MRP
From £3299
From £2539
From £2439
Otis Corner Group
Call 01270 629296 for best price
Otis Designer Stool
Call 01270 629296 for best price
Otis Storage Stool
Call 01270 629296 for best price
GOOGLE REVIEWS - CLICK HERE TO SEE ALL
Paul Langley
10 months ago 
We had a slight problem with a couch. The team went above and beyond to solve the problem to our satisfaction. 5* recommended.
Phillip Carroll
1 month ago
We encountered manufacturing delays which had an impact on the delivery time of our total furniture order.
Although it was a manufacturer delay, andnot their making, Neil and the team still went over [read more] and above our expectations to ensure we had an interim solution.
The customer service we received from Neil and his team was exemplary, and we certainly would recommend them, thank you
Helen Lacey
2 years ago
Great team. Very helpful and experienced. Family run business.
Lots of lovely sofas and chairs to look at and try out.
